Shipping policy

Effective date: September 14, 2026

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout, and typically range between 7 and 15 business days from the date your order ships. Please note these are estimates only and not guaranteed delivery times, as delays can occur due to customs processing, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, which will be active within 24–72 hours.

Customs, Duties, and Taxes

SolveLux is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Damaged or Lost Packages

SolveLux is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or us directly at solveluxshop@gmail.com to file a claim.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. SolveLux is not responsible if a package doesn't arrive because the shipping address provided was incorrect. Please contact us as soon as possible if you notice an error in your address; we cannot guarantee changes once an order has shipped.

Contact Us

If you have any questions about our Shipping Policy, please contact us at solveluxshop@gmail.com.