Refund policy

Effective date: September 14, 2026

Thank you for shopping at SolveLux. We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide proof of purchase (order confirmation or receipt).

How to Request a Return

To start a return, contact us at solveluxshop@gmail.com with your order number and the reason for your return. We will respond with instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at solveluxshop@gmail.com with photos of the item so we can evaluate the issue and make it right, at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Shipping Costs for Returns

Unless the return is due to our error (defective, damaged, or incorrect item), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Non-Returnable Items

Certain items cannot be returned, such as gift cards or items marked as final sale at the time of purchase.

Contact Us

If you have any questions about our Refund Policy, please contact us at solveluxshop@gmail.com.